Returns Policy

Every care has been taken to ensure our website descriptions and photographs accurately portray our products, however representations may vary. Please also remember that Nook & Cranny products are lovingly handmade, making each item truly unique, and as such items may differ very slightly from what is depicted on the site.

We hope you love your Nook & Cranny items, but if you are unhappy with any item we are happy to offer you a full refund or exchange if the item is returned to us in its original condition within 14 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.

We are very sorry but we do not accept returns on personalised items unless the item is faulty.

To arrange a refund or exchange please contact [email protected] with your name, PayPal Transaction ID and details of the item(s) you'd like to return and why. Please DO NOT return items without contacting us first.

All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method (i.e. PayPal for all debit/credit card transactions).